Supply Chain Management

4 Weeks Business & Management Course Credit : 3
Micro-Credentials Language of Delivery : English
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  • 1 - Introduction to SCM and Framework
    This topic covers on the supply chain revolution; why integration creates value; generalised supply chain model; integrative management and supply chain process; and key issues in supply chain management.

    Topic Outcomes

    1. Discuss the goal of supply chain & explain the impact of supply chain decision on the success of a firm.

    2. Identify the three key supply chain decision phases and explain the significance of each one.

    3. Describe the cycle and push/pull views of a supply chain.

    4. Classify the supply chain macro processes in a firm.

  • 2 - Logistics Management and Network Configuration
    This topic covers on the designing distribution; networks and applications to e-business; network design in supply chain; and design global supply chain networks.

    Topic Outcomes

    1. Identify the key factors to be considered when designing a distribution network.

    2. Understands how e-business has affected the design of distribution networks in different industry

    3. Develop a framework for making supply chain network design and decisions.

  • 3 - Inventory Management and Managing Uncertainty
    This topic covers on managing economies of scale in supply chain: cycle inventory; managing uncertainty in supply chain: safety inventory; and use managerial levers that improve supply chain profitability through optimal service level.

    Topic Outcomes

    1. Balance the appropriate costs to choose the optimal amount of cycle inventory in a supply chain.

    2. Identify factors that influence the required level of safety inventory.

    3. Use managerial levers that improve supply chain profitability through optimal service level.

  • 4 - Supply Chain Performance and Matching Supply with Demands
    This topic covers on supply chain performance metrics and matching supply with demand.

    Topic Outcomes

    1. Explain why achieving strategic fit is critical to a company’s overall success.

    2. Discuss the importance of expanding the scope of strategic fit across the supply chain.

    3. Identify the components of a demand forecast

    4. Analyse demand forecast to estimate forecast error.

  • 5 - Supply Chain Integration
    This topic covers on a large-scale business strategy that brings as many links of the chain as possible into a closer working relationship with each other. The goal is to improve response time, production time, and reduce costs and waste. Every link in the chain benefits.

    Topic Outcomes

    1. Describe supply chain coordination, the bullwhip effect, and their impact on supply chain performance.

    2. Identify obstacles to coordination in a supply chain

    3. Discuss managerial levels that help achieve coordination in a supply chain.

  • 6 - Strategic Alliances and Outsourcing
    This topic covers on a strategic alliance as an agreement between two or more parties to pursue a set of agreed upon objectives needed while remaining independent organizations. A strategic alliance will usually fall short of a legal partnership entity, agency, or corporate affiliate relationship.

    Topic Outcomes

    1. Describe actions that facilitate the building of strategic partnerships and trust within a supply chain.

    2. Understands the role of sourcing in a supply chain.

    3. Discuss factors that affect the decision to outsource a supply chain function.

    4. Structure successful auctions & negotiations

  • 7 - International Issues and Coordination
    This topic highlights globalisation as an international issue and its relation to supply chain. It introduces the issues that arise in globalisation and also described the relationship between networked environment and supply chain.

    Topic Outcomes

    1. Define uncertainties that are particularly relevant when designing global supply chains.

    2. Explain different strategies that may be used to mitigate risk in global supply chains.

    3. Analyse global supply chain network design decisions in an uncertain environment.

  • 8 - Customer Value and Supply Chain Management
    This topic discusses the concept of customer value, customer relationship management and their relationship with the supply chain management. The discussion also covers the three major processes of customer value, which are distribution, production and resources, and its approaches to supply-chain management.

    Topic Outcomes

    1. Define Customer focused marketing.

    2. Understands the role of Customer. service and customer satisfaction in Supply Chain Management.

    3. Evaluate Customer success and value added service and developing customer accommodation strategy.

  • 9 - Information Technology for Supply Chain Management
    This topic discusses the present application of modern information technology application in supply chain management. Starting from the perspective of the role of Information Technology, this topic describes the application of information technology in supply chain management and its impact. This topic also elaborates the use of IT application systems through the presented case study.

    Topic Outcomes

    1. Understand the importance of information and information technology in supply chain.

    2. Know at a high level how each supply chain driver uses information.

    3. Understand the major applications of supply chain information technology and the processes that they enable.

About this Course

Written by fellow Instructor, this course guides you through the major issues in Supply Chain Management. The engaging interactive lessons cover topics ranging from a general introduction to supply chain management and more. Contact our Instructor with any learning questions.


Course Synopsis

The major issues in Supply Chain Management, including definition of a supply chain, role of inventory, advanced production-inventory models, supply contracts, bullwhip effect and information sharing, vendor-managed inventories and other distribution strategies, third-party logistics providers, managing product variety, information technology, SCM and international business.


Transferable Skills

  1. Analytical Skills
  2. Information gathering 
  3. Writing skills

How it Works

Through video and interactive easy-to-understand lessons, this course will cover specific topics you may encounter as you work on through your own learning. Each lesson and its corresponding activities can also be accessed on any mobile device, at any time.


This course includes:

  • A topic sequence and assessment for this course can be accessed on any device, at any time within the learning duration.
  • Self Reflection and learning activities on each topic enabling you to check on your understanding of the course before moving further into it. 
  • A final exam allowing you to test your comprehension. 

How to Pass

You have to complete all the learning activities and assignments, and sit for the online final examination.  Assessments will be given to evaluate whether you have achieved the Course Learning Outcomes. You are able to download with a Certificate of Completion upon finishing all the learning materials. Certificate of Achievement is also available to be download upon passing all the assessments. The examination will be conducted at a scheduled time and date.


Credit Earn

Earning and transferring credit to the Master of Business Administration under School of Management at AeU.

*Applicants must fulfill the standard entry requirements and course credit transfer eligibility criteria for each programmes.

1 - Demonstrate the theories and framework of SCM.
2 - Identify various performance metrics of SCM.
3 - Match supply and demand in an uncertain business environment.
4 - Evaluate the value of partnerships and strategic alliances in SCM

Assoc. Prof. Dr. Shiela Cheng Chuen

Designation : Adjunct Associate Professor


- Ph.D. in Education, Asia e University (AeU), 2014
- Master of Commerce (Management), University of Wollongong, NSW, Australia, 1992
- Postgraduate Certificate
in Learning and Teaching in Higher

  • Education, University of London, UK, 2021
  • B.A. (Hons.) Business and Management (2nd Upper), University of Sunderland, UK, 2008
  • Diploma in Business Administration (Degree Equivalent), Hong Kong Shue
  • Yan College (presently known as
  • Hong Kong Shue Yan University), 1989

About the Instructor

  • Adjunct Associate Professor, AeU
  • Associate Professor, AeU
  • Senior Lecturer, AeU
  • Dean of School, Coordinators of Programmes/Units/Departments, Head of Departments, Head of Schools , Acting Head of Units/Departments at AeU and other private universities/higeher education institutions
  • 26 years experience in academia/education at private universities and  higher education institutions

You are required to complete all the learning activities provided in this course. Assessments are given to evaluate your achievement of the Course Learning Outcomes. You are able to download a Certificate of Achievement/Certificate of Completion upon completion of all requisite learning materials and passing the prescribed assessments.
  • 1 - Certificate of Achievement

    Completion of:

    • Course notes/readings
    • Formal course assessment- Multiple Choice Questions/Self assessment 
  • 2 - Certificate of Completion

    Completion of:

    • Course notes/readings 
    • Course learning activities
  • 3 - Malaysian Microcredential Statement (MMS)
    • Malaysian Microcredential Statement (MMS)

Join Now

RM 1305.00

What’s included

  • 9 Topics
  • Certificate
  • 4 Learning Outcomes
  • Instructor-Led
  • 4 Weeks Duration